Terms of Service

We design, build, host and support online ordering websites; we supply and configure point-of-sale and printing hardware; and we provide the related setup, training and ongoing support agreed with each client.

The precise scope, fees and duration for any client are set out in a written quotation or agreement. Where those documents conflict with these terms, they take precedence.

This site describes what we do. Nothing on it is a binding offer, a guarantee of a particular result, or professional advice. We may change its content at any time.

The client is responsible for the accuracy of everything it publishes through the system: menu items, prices, ingredients, allergen and dietary information, opening hours and delivery areas.

The client is responsible for holding the licences, registrations and food safety approvals its business requires, and for complying with the consumer, tax and food information laws that apply to it.

The client keeps its account credentials secure and is responsible for what its staff do with them.

Fees are those set out in the quotation or agreement. We charge for building the system, for the hardware supplied and for support. We do not charge a marketplace-style commission on order value.

Third-party costs such as payment processing, domain registration and telecommunications are charged by those providers directly to the client unless we have agreed otherwise in writing.

Orders placed on a client’s ordering site form a contract between that client and its customer. Ring Order Food is not a party to it and is not the seller of the food.

Card payments are processed by a regulated payment provider and settle into the client’s own account.

The client owns its brand, its menu content, its images and its customer data. We own the underlying platform, our source code, tooling and documentation, and we grant the client a licence to use them for as long as the agreement runs.

The client grants us the limited licence needed to reproduce its brand and content in order to build and operate its site.

Hardware is supplied subject to the manufacturer’s warranty, which we will pass through and help enforce. Damage, loss and misuse are not covered.

Devices must run on a network connection the client provides and maintains. Ordering, printing and payment all depend on that connection.

We aim for continuous availability and monitor the systems we run, but we do not warrant uninterrupted or error-free operation. Maintenance is scheduled outside peak trading wherever possible.

Interruptions caused by third parties — hosting, payment, mapping, network or power — are outside our control, though we will work to restore service.

The systems we provide may not be used to break the law, to send unsolicited bulk email, to publish content the user has no right to publish, or to attack, probe or overload the service.

We may suspend a service that is being used in these ways, and will explain why.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Otherwise, we are not liable for lost profits, lost sales or indirect or consequential losses, and our total liability for any claim is limited to the fees paid for the service in the twelve months before the claim arose.

Either party may end the agreement on the notice it specifies. On termination the client may export its data, and we will help with a reasonable handover.

We may suspend a service for non-payment or for a serious breach of these terms after telling the client and giving it a chance to put things right.

The governing law and the forum for disputes are those stated in the written agreement between us. Where none is stated, the law of our principal place of business applies.

Questions about these terms: ringorderai@gmail.com.